Samenvatting

Purpose: The article shows the relevance of an insider’s perspective on workers in the cleaning industry (cleaners). It explains how the ways in which cleaners create meaning in their work can be explored. These findings help to create added value for FM. Theory: Organisational theory describes a paradigm shift towards positivity. This shift implies an insider’s perspective. Self-determination theory and the theory of lived spirituality help to understand this reconstruction of the image of the cleaner. Method: Literature review. The findings lead to the conclusion that qualitative research contributes to the create added value. Findings: In the cleaning industry the focus on Taylor’s organising imperatives is no longer desirable. The industry lacks flexibility and risks crossing moral borders. Focus on meaning in work may contribute to better performance and help the industry adapt to new trends like flexible workspaces, hospitality and sustainability. Originality: The focus on cleaners and the use of self-determination theory and spirituality theory.