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The impact of a professional social robot implementation on guest perception in a hotel front office environment

Paul Werner (Student); Ronny Villanueva (Stafmedewerker)

Given the hospitality industry's quick rebound and volume growth in most OECD nations following the Great Recession, the hotel sector in the Netherlands is currently experiencing a severe labour shortage that predates the Covid-19 epidemic (Joppe, 2012). Staff shortages and cost-cutting measures in the …

2023Economie & ManagementBachelorOpen Access

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The impact of a professional social robot implementation on guest perception in a hotel front office environment

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