How The End-to-End Customer Experience bridges the relationship between signalling and trust in online shopping.
Cécile Sternel (Student); David Branon (Begeleider)
Customer experience in the luxury retail industry
Mathilde Laporte (Student); Isabel Son (Begeleider)
Using a systems approach to model a process digital twin
Menno Herkes (Onderzoeker); Gerlinde Oversluizen (Onderzoeker)
Spotless? Perceived Cleanliness in Service Environments
Vos, Martijn; Pruyn, Ad; Mobach, Mark P.; Galetzka, Mirjam; van Hagen, Mark
What moves people
Porciks, Henriks; Prvulović, Dušanka; Wang, Wenjia; Witschge, Tamara (Lectoraat Creative Media For Social Change)
Concerns of Owner‐Occupants in Realising the Aims of Energy Transition
Mieke Oostra (Lector); Nelleke Nelis (Onderzoeker)
Marketing for humans’ sake
Tijs Timmerman (Lector)
The age of digitisation: The influence of digital channels on customer experience and customer relationships
Harald Pol (Lid Lectoraat); Mirjam Galetzka (Onderzoeker); Ad Pruyn (Onderzoeker)
Hoe merken kunnen helpen met het redden van de planeet
Ronald Voorn (Lid Lectoraat)
Merk opbouwen met en voor stakeholders
Eveline van der Herberg (Onderzoeker)