Samenvatting

City Hotel 1905 is a new developing hotel, which is located in a center of Moscow, Russia and provides both business and leisure guests with a hospitality service. This hotel doesn’t have a well-organized set of Human Resource Management policies in order to manage and develop its employees. Therefore, this thesis report advises the client, Operation Manager in City Hotel 1905, on management question, which is related to Human Resource Management implementations. The management question requests the best HRM policies, which can be used in order to attract more international employees and improve the satisfaction level of every working team member. After the implementation of new Human Resource Management policies, the management should expect an increase in employees’ satisfaction level, increase in a number of international workers and improvements in the overall performance of the hotel.