Instrument/Tool: Network Analysis. It was developed in a research project on process improvement in small and medium sized companies in the north of the Netherlands. The instrument takes so-called worker frustrations as its starting point. A worker gets frustrated when he is confronted with a problem, …

Experts like Jouslin de Noray, Shiba and Hardjono discern three paradigms in quality management: control, continuous improvement and breakthrough. Van Kemenade argues that before being able to reach breakthrough you need another paradigm: commitment.

The paper is focused on the centralization of banking services for Sun Chemical's branches in the CEE region. The project should allow for improvement of the security of local operations and central control over the branches.

By recording the present knowledge of the mechanics in the installation maintenance concept, it is being secured that knowledge does not get lost. To optimize Preventive Maintenance schemes a monthly meeting is being held. In this meeting the Preventive Maintenance suggestions are being discussed. For …

At a time when much attention is being paid to teachers’ effectiveness, there is little regard for the effectiveness of their professional support. Although professional development facilitators are frequently involved in school improvement projects, little is known about the interventions they should …

Artikel student Hoger Toeristisch en Recreatief Onderwijs. Beoordeling: 7.

Background: A quality improvement collaborative is an intensive project involving a combination of implementation strategies applied in a limited “breakthrough” time window. After an implementation project, it is generally difficult to sustain its success. In the current study, sustainability was described …

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Case portrays the Superior Manufacturing Group Europe (SMGE), Barendrecht (Netherlands), a small-sized company doing business in the matting industry; facing challenges of how to sustain and improve its performance, by balancing between entrepreneurial initiative, and a need for strategic planning and …