De grootste kennisbank van het HBO

Inspiratie op jouw vakgebied

Vrij toegankelijk

Terug naar zoekresultatenDeel deze publicatie

How Employees Experience Digital Transformation: A Dynamic And Multi-Layered Sensemaking Perspective

Rechten:

How Employees Experience Digital Transformation: A Dynamic And Multi-Layered Sensemaking Perspective

Rechten:

Samenvatting

The capacity to deal with digital transformation is a valuable asset for established organizations, and employees play a crucial role in this process. This study contributes to the understanding of employees’ sensemaking of digital transformation in the tour operating industry. Using prior digital transformation research, construal-level theory (CLT), and dynamic change perspectives, our scholarly work focuses on the complexities of organizational change in a digital transformation context. Although employees generally support digital transformation, our findings show that their perceptions change over time across a range of specific challenges experienced during the employee change journey. Our findings stress the importance of adopting a social exchange lens in digital transformation knowledge as this represents deep structure change that might cause well-designed transformation processes to fail. Implications for hospitality and tourism management are discussed.

Toon meer
OrganisatieHogeschool Utrecht
AfdelingKenniscentrum Digital Business & Media
LectoraatOrganisaties in Digitale Transitie
Gepubliceerd inJournal of Hospitality & Tourism research Sage
Jaar2022
TypeArtikel
DOI10.1177/10963480221123098
TaalEngels

Op de HBO Kennisbank vind je publicaties van 26 hogescholen

De grootste kennisbank van het HBO

Inspiratie op jouw vakgebied

Vrij toegankelijk