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High on empathy

clarifying the concept and role of empathy competence in professional communication

High on empathy

clarifying the concept and role of empathy competence in professional communication

Samenvatting

Empathy is considered a key factor in excellent performance in the field of professional communication (Fuller, et al., 2018). Despite this, training empathy competence is not a current focus for many professional programs. This may be because there is no known model of empathy competence applied to professional communication contexts. Furthermore, how exactly empathy plays a role in the success or failure of communication projects is not known.

OrganisatieHanzehogeschool Groningen
LectoraatTalent Development in Higher Education and Society
Gepubliceerd in7th European Communication Conference (ECC2018) Lugano, Switzerland, CHE, Uitgave: 7
Datum2018-11-02
TypeConferentiebijdrage
TaalEngels

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